Product Information:
Do you have a size guide?
Will this item be re-stocked?
Some of our popular styles do get restocked, please leave your contact details so someone from our team will get back to you regarding this.
Orders, Shipping & Delivery:
Where is my order? How can I Track myorder?
Once your order is shipped, you'll receive a tracking link via email. You can also track it here: https://domex.lk/
How long does shipping take?
Delivery usually takes 7 working days depending on your location.
Do you deliver outside Colombo?
Yes! We deliver Island wide.
How much is Shipping?
Shipping Cost are calculated at checkout. We also offer free shipping on orders with 3 items or more.
Returns, Exchange an item:
Can I return or exchange an item?
Yes! We accept returns and exchanges within 7 working days after delivery. Please make sure the item is in original condition. See our full return policy here: https://slay.lk/pages/returns-and-exchanges
How do I request a return or exchange?
You can start a return or exchange by messaging us with your order number. See our full return policy here: https://slay.lk/pages/returns-and-exchanges
How long will it take to get my refund?
Once we receive your returned item, and the item has been inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed and credited to your original method of payment within 5-7 working days. See our full return policy here: https://slay.lk/pages/returns-and-exchanges
Payments:
What payment methods do you accept?
We accept card payments, Cash on delivery, and online transfers. More are available at checkout.
General:
How can I contact you?
You can reach us via WhatsApp (0770787686) or email us at info@slay.lk. We usually reply within 1-2 hours during business hours.
What are your working hours?
Our team is available from 9.00AM - 6.00PM, Monday to Saturday. Messages outside these hours will be answered the next working day.
