Return & Exchange Policy

At Slay, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and exchanges under the following terms:

Returns:

  1. Eligibility: Items must be returned within 7 days of after the delivery is completed.
  2. Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
  3. Non-Returnable Items: Sale items, gift cards, and items marked as final sale are not eligible for return.
  4. Return Process:
    • Contact our customer service team at info@slay.lk or +94777123717 /+94770787686 to initiate a return.
    • Pack the items securely in the original packaging and handover to the Courier.
    • Customers are responsible for return shipping costs.
  5. Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved returns will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
    • Customers are responsible for return shipping costs.

Exchanges:

  1. Eligibility: Items must be returned within 7 days of after the delivery is completed.
  2. Process:
    • Contact our customer service team at info@slay.lk or +94777123717 /+94770787686 to initiate an exchange.
    • Indicate the new size, color, or item you wish to exchange.
    • Follow the same return process as above to send back the original item.
    • Once the original item is received and inspected, we will send out the new item. Standard shipping charges may apply.

Damaged or Defective Items:

  1. Reporting: If you receive a damaged or defective item, please contact us immediately via info@slay.lk or +94777123717 /+94770787686 with your order number and a photo of the damage or defect.
  2. Resolution: We will work with you to resolve the issue promptly, either by sending a replacement item or issuing a refund.

General Conditions:

  1. Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
  2. Contact Information: For any questions regarding returns or exchanges, please contact us at info@slay.lk or +94777123717 /+94770787686/ 0112279804.

We value your business and strive to make your shopping experience as enjoyable as possible. Thank you for shopping with Slay!